If you're sick and tired of
advisors scheduling service
to fit their personal needs
- and -
You want them paying more attention to the Guests
in front of them than the ones on the phones...World's First 24 Hour Offsite Internet Department for Car Dealers!
Welcome to ServiceBDC...
ServiceBDC is the solution to taking control of phone appointments and
service scheduling in your dealership.
For the price of one normal advisor ... ServiceBDC can take all Incoming
service calls, enter them into your DMS and set appointments when YOU want
the drive to be busy, not when it's convenient for the advisor.
Studies show that when advisor doesn't have the time they need to do their
job, the first activities that get cut are the profit building ones .
- Greeting the guest on the drive
- Doing walk-a-rounds and checking for damage
- Checking tire condition/ tread depth on the drive
- Battery test on the drive
- Selling accessories
- Proper presentation and use of multi point inspections
- Upselling oil changes to needed maintenances
- Selling brake work
- Checking tires
- Selling alignments
** New CSI Program : Service BDC will make live calls 5pm to
8pm every day Mon - Fri to each closed Repair Order asking guest if they are
completely satisfied. If not, refer to service manager, if so, we will ask
guest to please complete and return the survey
A service advisor's biggest complaint is that they never have the time to do
all the things that needs to get done with every customer. ServiceBDC can
take a big part of the problem out of the equation.
You may be wondering how this is any different than hi ring a minimum wage
receptionist to schedule appointments?
The owner of ServiceBDC, Pam Randow, spent the last 19 years as a service
advisor, service manager and operations director. The idea for starting this
business came from her frustrations in dealing with the day to day employee
problems in the service drive.
She knows how important it is to promptly greet the customer on the phone,
and deal with customer complaints and frustrations properly at their initial
contact. All ServiceBDC Representatives are former service advisors who Pam
has trained personally.
Specifically they will greet the customer professionally, build value in the
dealership, ask the right questions, set customer expectations for their
visit and schedule an appointment for the proper time.
From 6am to 7pm Monday through Saturday, ServiceBDC will handle your
appointment scheduling and phone traffic.
**All calls are placed by humans NOT automated calls**
Appointments will be scheduled to keep your
service department busy and making
money when you want them to, not when your advisors need to close up early
for a big night or other personal reasons.
Since your service phones will be taken care of, your receptionist could
better help with uplogs, tag work, titl e work, payables, or any other
clerical job. Perhaps you could even reduce your office staff by one or more
An advisor with no distractions from the phone is a money making machine
with only one focus, the guest in front of them.
An Advisor with no distractions will have time to:
And best of all. .. A Proper
Active delivery can now actually happen!
Here is what we do:
- Answer every incoming service call within one ring 24/7
- Set appointments within your DMS system and check VIN on every appt
- Call on open recalls from manufacture lists as well as Internet "for
- Call every evening prior with a confirmation call for next day
- Call on all missed appointments
- Call on declined services
- Make CSI calls each evening when the guest is home to answer
- Make SOP parts calls each evening
Here is your investment:
This is our Service Pricing matrix if ALL of our services are selected. Base
on last 12 months average RO count from Manufactures Financial Statement.
Include all Warranty and Customer Pay and Quick Lube RO but NOT internal RO.
- Total Average Monthly RO less than 300 ave $104 per open day $2,710
- Total Average Monthly RO 300-449 ave $119 per open day $3,100 per
- Total Average Monthly RO 450-599 ave $139 per open day $3,620 per
- Total Average Monthly RO 600-749 ave $164 per open day $4,270 per
- Total Average Monthly RO 750-900 ave $189 per open day $4,920 per
- Total Average Monthly RO 901-1100 ave $214 per open day $5,570 per
- Total Average Monthly RO 1101-1250 ave $229 per open day $5,960 per