If you're sick and tired of advisors scheduling service
to fit their personal needs
- and -
You want them paying more attention to the Guests
in front of them than the ones on the phones...World's First 24 Hour Offsite Internet Department for Car Dealers!
 

Welcome to ServiceBDC...

ServiceBDC is the solution to taking control of phone appointments and service scheduling in your dealership.
For the price of one normal advisor ... ServiceBDC can take all Incoming service calls, enter them into your DMS and set appointments when YOU want the drive to be busy, not when it's convenient for the advisor.

Studies show that when advisor doesn't have the time they need to do their job, the first activities that get cut are the profit building ones .

Things like:
 

• Greeting the guest on the drive
• Doing walk-a-rounds and checking for damage
• Checking tire condition/ tread depth on the drive
• Battery test on the drive
• Selling accessories
• Proper presentation and use of multi point inspections
• Upselling oil changes to needed maintenances
• Selling brake work
• Checking tires
• Selling alignments

** New CSI Program : Service BDC will make live calls 5pm to 8pm every day Mon - Fri to each closed Repair Order asking guest if they are completely satisfied. If not, refer to service manager, if so, we will ask guest to please complete and return the survey

A service advisor's biggest complaint is that they never have the time to do all the things that needs to get done with every customer. ServiceBDC can take a big part of the problem out of the equation.

You may be wondering how this is any different than hi ring a minimum wage receptionist to schedule appointments?

The owner of ServiceBDC, Pam Randow, spent the last 19 years as a service advisor, service manager and operations director. The idea for starting this business came from her frustrations in dealing with the day to day employee problems in the service drive.

She knows how important it is to promptly greet the customer on the phone, and deal with customer complaints and frustrations properly at their initial contact. All ServiceBDC Representatives are former service advisors who Pam has trained personally.

Specifically they will greet the customer professionally, build value in the dealership, ask the right questions, set customer expectations for their visit and schedule an appointment for the proper time.

From 6am to 7pm Monday through Saturday, ServiceBDC will handle your appointment scheduling and phone traffic.

**All calls are placed by humans NOT automated calls**

 

Appointments will be scheduled to keep your service department busy and making money when you want them to, not when your advisors need to close up early for a big night or other personal reasons.
Since your service phones will be taken care of, your receptionist could better help with uplogs, tag work, titl e work, payables, or any other clerical job. Perhaps you could even reduce your office staff by one or more team members.

An advisor with no distractions from the phone is a money making machine with only one focus, the guest in front of them.

An Advisor with no distractions will have time to:

• Provide Prompt Service

• Make fewer mistakes

• Follow-up with customers

• Build value in the dealer experience

•  Improve customer satisfaction
   

And best of all. .. A Proper Active delivery can now actually happen!